Frequently Asked Questions

Frequently Asked Questions

See each product listing for measurements and package contents. Read our Shipping Policy and Refund Policy.

Products and orders

1. What does Momtravels sell?

Travel organizers: packing folders and cubes, toiletry bags, document organizers, jewelry cases, and pouches.

2. Does Momtravels manufacture these products?

Momtravels is an independent online retailer. Unless a product page says otherwise, we do not claim to manufacture products or be affiliated with or endorsed by a third-party brand.

3. Where do you ship?

We ship to the 50 United States and the District of Columbia. We do not currently ship internationally, to U.S. territories, or to military mail codes. Checkout must accept the address.

4. How much is shipping?

Standard shipping is free with no minimum. Any other service or charge is shown at checkout before payment.

5. How long does processing take?

Allow 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

6. How long does shipping take?

Transit is estimated at 2–4 business days after dispatch; total is approximately 3–6 business days. These are not guaranteed dates.

7. Will I receive tracking?

When available, tracking is sent to the order email. Carrier scans may take time to appear. Contact us if tracking is missing or stops updating.

8. Can I cancel or change my order?

Email support@momtravels.com quickly. We cannot guarantee changes or cancellation after processing begins or dispatch.

Returns and refunds

9. Which items can I return?

Request within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged, and include supplied accessories. We also review eligible damaged, defective, incorrect, incomplete, or materially misdescribed items. Non-waivable legal rights remain.

10. How do I request a return?

Contact us before sending an item back with your order number and reason. For approved returns, we provide instructions, a prepaid label, and the correct return address. Do not use our correspondence address unless instructed.

11. Who pays return shipping?

We provide a prepaid label for an approved return. Contact us first.

12. Is there a restocking fee?

No. We do not charge a restocking fee for approved returns.

13. Do you offer exchanges?

No. You may request an eligible return and place a separate order.

14. When will my refund be issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

15. What if an item is damaged, incorrect, or missing?

Email support@momtravels.com with your order number and a description. Photos can help us review the request.

Payments, privacy, and support

16. What payment methods can I use?

Methods depend on the order and are shown at checkout. Shopify Payments is active; checkout is the final source for availability.

17. How can I manage advertising cookies?

Shopify manages the privacy policy and Your Privacy Choices page automatically. Use privacy controls Shopify presents and browser cookie settings. The cookie-banner setting is not enabled, so a banner may not appear.

18. How can I make a privacy request?

Email support@momtravels.com with “Privacy Request” in the subject, or call (859) 890-5327. Identity or agent authority may need verification. You can also visit Your Privacy Choices.

19. How do I contact customer service?

Email support@momtravels.com, call (859) 890-5327, or use the Contact page. No service hours or response-time promise is published.

Choosing and checking a product

20. How do I choose an organizer?

Compare the listed dimensions, material, compartments, and what the product page says is included with the items you plan to pack. Do not assume every pictured prop is included.

21. How can I confirm what comes in the package?

Check the product page’s package contents and any product-specific care information before ordering. Contact us with questions about a listing before you buy.

Store and contact details

Momtravels
Website: momtravels.com
Email: support@momtravels.com
Phone: (859) 890-5327
Business correspondence address: 7660 Turfway Rd, Florence, Kentucky 41042, United States.

This address is for correspondence only. It is not a walk-in store or return address. Contact us first for return instructions and the correct return destination.

Last updated: October 22, 2026