Refund Policy

Quick summary: Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged, and include supplied accessories. Approved returns receive a prepaid label; there is no restocking fee and no exchange. Refunds go to the original method within 10 calendar days after receipt and inspection.

Eligibility

Change-of-mind items must be unused, undamaged, and include supplied accessories. We also review eligible items that arrive damaged, defective, incorrect, incomplete, or materially different from the listing. These terms do not limit rights that cannot be waived by law.

How to request a return

Contact us before sending an item back. Include your order number and reason; photos can help us review an item issue. For an approved return, we provide instructions, the correct return address, and a prepaid label. Do not send returns to our business correspondence address unless instructed.

Costs, exchanges, and refunds

We provide the prepaid label for approved returns and charge no restocking fee. We do not offer exchanges. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If we cannot ship within the processing estimate, we will notify you and let you accept a revised timeline or cancel for a prompt refund. Customer-requested cancellation cannot be guaranteed after fulfillment begins or dispatch.

Store and contact details

Momtravels
Website: momtravels.com
Email: support@momtravels.com
Phone: +1 (859) 890-5327
Business correspondence address: 7660 Turfway Rd, Florence, Kentucky 41042, United States.

This address is for correspondence only. It is not a walk-in store or return address. Contact us first for return instructions and the correct return destination.

Last updated: October 22, 2026